01580 830622We only use reputable carriers. A signature is required on delivery. Poppinghole Farm only passes courier charges on to customers at cost. Our standard charges are for the United Kingdom only.
Hampers required to be despatched Overseas or to British Isles can be arranged; costs will be provided at the time an order is placed. Such orders are required to be placed by telephone. We only despatch fresh produce to the United Kingdom mainland.
Next Day Delivery
Provided you complete your purchase by 12.30pm (GMT) we will normally despatch your Hamper for delivery the next day. For Hampers ordered after the cut off point on a Thursday or on a Friday they will be delivered on a Monday unless Saturday is a specified day (Named Delivery Day). A surcharge of £1.00 per Hamper will be applied. Note: This service is not available for Overseas, Highlands; and Islands.
Named Delivery Day
You may request a specific delivery day for the delivery of your Hamper – ideal for that special occasion. A surcharge of £3.00 per Hamper will be applied. Saturday and Bank Holiday deliveries can be arranged at an additional cost, please call for a quotation. During the Christmas period, we can only offer this service up to 16th December 2011 the Hamper must be ordered by 12.30pm on Friday 16th December 2011. Note: This service is not available for Overseas, Highlands, and Islands.
Standard Delivery
Hampers are delivered within 2 – 5 working days following completion of your purchase. If you wish to order early and set a delivery date in the future we are happy to fulfil your request.
Note: This service is not available for Overseas, Highlands, and Islands
Standard delivery of Hampers ordered between 2nd – 18th December 2011 inclusive will be delivered in time for Christmas.
Overseas, Islands and UK Highlands
We are not able to guarantee that the fresh produce contained in some of the Hampers will stay cool for more than [72 ] hours. Therefore we only accept Hamper orders for fresh produce for delivery in the United Kingdom only.
Overseas Hamper Orders – It is not possible to track and guarantee deliveries in some parts of the world and some countries place restrictions on food items or alcohol. If you would like to send a Hamper overseas we are happy to discuss it with you and provide a quotation and advice. Overseas deliveries take a minimum of three days to arrive however you should allow 1 week.
Please call us on 01580 830622 or contact us by email.
Hamper orders for delivery to the Scottish Highlands, Isles of Scilly, Northern Ireland, The Isle of Man and Scottish Islands do incur an extra charge and may take longer to arrive. The surcharge is £20 per hamper.
For hamper orders delivered to the Channel Islands please call us on 01580 830622.
We are sorry that we cannot send Hampers to BFPO addresses as we are advised that the delivery is unable to be tracked or signed for.
Delayed Deliveries
In the event of a delivery issue we contact the recipient using the telephone number provided at the point of order. We cannot accept responsibility for, the late delivery of Hampers in the event that the address is incomplete or incorrect, or due to adverse weather conditions or other causes beyond our reasonable control. We can however, track all United Kingdom and most overseas deliveries.
Loss or Damage
For goods damaged in transit you need to contact us within 48 hours of delivery. You may check your parcel whilst the carrier is present and damaged goods may be returned immediately by the carrier. If the damage is not immediately evident the goods should be retained for inspection and returned at our expense if necessary. We guarantee that all damaged goods will be replaced and we will replace goods lost in transit provided that we are notified within 21 days of the proposed delivery date. All our parcels are sent via an insured service, requiring signature on delivery.
Safe Place to leave if recipient absent
If you have provided us with an alternative point for delivery in addition to the main address in case the recipient is out the carrier will leave a card to notify the recipient of the location of the parcel. We recommend that you specify somewhere sheltered and out of view. If an alternative point is not nominated, the carrier at thier discretion may leave the parcel in a safe place. If the parcel cannot be left safe the carrier will leave a card with contact details so that redelivery or collection can be arranged. An extra charge may be incurred. If the carrier does not receive a response to the card, they will return the Hamper to us after five working days. However, they are required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. If you need the parcel to be redelivered to a different address then you will need to notify us. We will verify your details and once satisfied we will provide the courier with the new instructions.
Christmas – during this very busy period we instruct carriers to leave deliveries in a safe dry location and put a card through the door to advise where the parcel has been left. For fresh produce and larger Hampers, see below.
Fresh Produce and Larger Hampers
For fresh produce and larger Hampers, we ask that you try and ensure that someone will be able to receive the Hampers on delivery. Large parcels are too vulnerable to leave safely and chilled Hampers need to be opened and refrigerated within 36 hours of dispatch to ensure that the contents remain in good order. We cannot guarantee that the item be kept cool if they are returned to the delivery depots overnight. Hampers with fresh produce ordered for despatch on a Friday, unless a special Saturday delivery has been arranged will be despatched on the following Mondays.